A new food and drink marketplace in the heart of Melbourne’s west has been shut down after an investigation by the ABC revealed customers had been unable to access some of its products.
Key points:Supremo launched a new food marketplace in Melbourne’s western suburbs in January 2016Supremos founder Paul Taylor was fired by his employer in February2016The company said it would be shutting down the site by the end of the yearSupremoso’s website was flooded with complaints about missing items and food items being sold for cheaper than at supermarketsSupremojas own store was found to be understaffed and understaffing was also seen at the company’s Sydney storeLast week, the ABC’s Four Corners program revealed that Supremos chief executive Paul Taylor had been fired in February 2016.
A search of the company website found customers were unable to order items from the company due to a lack of staff and staff shortages at the store.
The ABC found a “food blackout” at the Supremozas store in the western suburbs, which was found by staff to be overstaffed.
A senior manager told the ABC that the store was closed because it was understaffened and undersupplied.
“We just couldn’t manage it,” he said.
“The last two weeks of our store’s operations we’re seeing people come in who are trying to buy a couple of items and they’re not getting the items they want.”
But staff at the supermarket said it was simply because Supremojos store was under capacity.
“There’s been a lack in staffing and there’s been an oversupply of our products,” the manager said.
The manager said there had been no “technical issues” with the store and that there had only been two instances of food shortages at a supermarket in the past five years.
“What’s not to like about it?” the manager asked.
“You can’t put food on the menu and then not have it delivered.”
The manager also revealed that the supermarket had received “some very serious complaints” about the quality of products and said it had been closed due to “food shortages”.
“We were in the middle of a major food blackout,” he told the Four Corness program.
“It’s a very challenging business.”‘
It’s an ongoing process’The ABC also spoke to staff at Supremas Sydney store who said the supermarket’s lack of employees was one of the reasons for the “food shortage”.
“It was a very stressful time,” one staff member told the program.”[It was] a very difficult time.
It’s been over a year since the first [food blackout] we’ve had.”
A manager at the Sydney store told the same program that Supemos food management was “in a bad state” because it had only had one employee for the past two weeks.
“Some of the people that were employed at the time [were] still there,” the store manager said, adding that the business had been “in and out of financial difficulty”.
“A lot of staff have left the store.”
Mr Taylor has not yet commented on the ABC program.